What personal information we collect and why?
Marchon collects the personal information it needs to provide services and information to customers and for its business operations. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require or otherwise access certain parts or functions of our website.
The following are the main purposes for which and when we collect your personal information when visiting the website:
- When you access and use the website - When you access and browse the website, certain information may be passively collected as further explained in this Policy (please see “How we collect personal information”).
- When you enroll in our services - When you obtain a service, download materials, subscribe to or participate in certain Marchon programs, promotions or contests, Marchon may require you to create a user account and maintain a user profile or otherwise enter your personal details. You may control your preferences for using the website, or for receiving electronic and marketing information, including opt-in or opt-out of certain programs and interests. You can access your user profile at any time to change your preferences or make other modifications.
- To assist with your queries - You may also choose to provide us with your name or other contact details when you contact us using our website so that we can respond to your requests for information about Marchon’s products or services or that of its affiliates or business partners.
- If you are one of our business partners - As a business partner with a registered user account, we collect your contact information and other relevant information to provide you with products and services you request or purchase from us. We also make some of this information available on this website so that our customers are able to find points of sale within our network.
HOW WE COLLECT PERSONAL INFORMATION
(i) Active collection
Active collection with respect to the information that you disclose to Marchon when you visit the website may include your name, company name, job title, home and business address, email address, telephone number, mobile number or other contact information, and demographic information such as your gender, postal code, country, preferences, as well as username and password, or delivery and fulfillment information as may be necessary, and such other personal information that Marchon may request and you elect to disclose to Marchon from time to time. We ask that you not send us, and you not disclose, any sensitive personal information such as health related information. If, contrary to this request, you do provide any sensitive information, in doing so you expressly consent to us collecting and handling that sensitive information in accordance with this Policy.
(ii) Passive collection
How we use personal information?
We generally use your personal information for the purposes described in this Policy, and for related purposes insofar not incompatible with the stated purposes (or otherwise as required or authorized by law).
We may use the data that is passively collected for the purposes of determining effective click-path flow and to manage the website, resolve technical failures, testing or improving accessibility to certain parts of the website allowing us to ensure that you can reach the information on the website quickly and easily.
Further, we may use passively collected data for the purpose of market and product analysis and to improve user experience through collecting aggregate or statistical review of user site traffic patterns.
Passively collected information does not identify you to Marchon by name, and Marchon does not link your IP-address to you or to any personally identifiable information.
If you have agreed or asked, we may also use your personal information to keep you up to date with information about our products and services or those of our affiliates or business partners or to provide you with special notices. We will not contact you by telephone, fax, or other means unless you have explicitly requested us to contact you in that manner. If you do not want us to use your personal information in this way or send you any further information, you can always let us know by contacting us through the contact details given below.
All recipients of personal information will be required to keep the personal information secure, and a data recipient that qualifies as a data processor will be required to process the personal information only in accordance with our instructions.
DISCLOSURES AND DATA TRANSFER
Marchon may disclose and transfer your personal information to IT providers, subcontractors and other third party service providers that assist with the operation of the website, or with the delivery of products, provision of services, or the performance of associated activities.
We may disclose your personal information to law enforcement authorities or other government officials, only when required by law (including applicable Freedom of Information or similar law) or by legal process, when necessary to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraud or illegal activity.
We may also disclose and transfer your personal information, subject to the requirements of applicable law and as necessary or appropriate, to protect the security of the website, to protect Marchon, its subsidiaries, directors, officers, and employees or other parties, or in connection with the sale or transfer of all or part of the business of Marchon.
Because Marchon is part of a global group of companies, personal information that you submit to us may be transferred, accessed and stored globally, as necessary for the provision of the products and services, and for the reasonable conduct of our business operations and activities. Some recipients of the personal information may be located within your home jurisdiction or elsewhere, including countries that do not offer an adequate level of protection within the meaning of the European Data Protection Directive (95/46/EC). Marchon will ensure that the data recipient adequately safeguards the personal information.
By providing your personal information to us, you consent to the disclosure of your personal information outside your jurisdiction and overseas.